Frequently Asked Questions

Everything you need to know about your Archipelago beauty ritual.

What is the shelf life of Archipelago beauty products?

Most of our products have a shelf life of 12 months after opening. We recommend storing your items in a cool, dry place away from direct sunlight to maintain the integrity of our natural ingredients.

Are your products cruelty-free and vegan?

Yes, Archipelago is committed to ethical beauty. All our products are 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 10-14 business days.

What is your return policy for opened products?

We want you to love your skin. If you are not satisfied, you can return lightly used products within 30 days of purchase for a full refund or store credit.

Can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.

Do you offer samples with purchases?

We include two complimentary deluxe samples with every order over $50, allowing you to discover new favorites from our seasonal collections.